Refund policy
We want you to be happy with your order. Here's how returns and refunds work:
Return window You have 30 days from the delivery date to request a return, replacement, or refund.
What qualifies
- Items that arrive damaged or defective
- Incorrect items received
- Orders that show as delivered but never arrived (reviewed case by case with the carrier)
Change-of-mind returns are accepted within the 30-day window provided the item is unused and in its original condition, unless otherwise noted on the product page. Final sale / clearance items are not eligible for return unless defective.
How to request a return Email info@easyessentials.online with your order number, a description of the issue, and photos if the item arrived damaged or incorrect. We'll respond with next steps within one business day.
Resolution Depending on the situation, we'll offer a replacement, store credit, or a refund to your original payment method. Refunds are issued within 5–10 business days of an approved claim.
Return shipping If the return is due to our error (damaged, defective, or incorrect item), we'll cover return shipping. If it's a change-of-mind return, the customer is responsible for return shipping costs.
Subscription orders If your item is part of a subscription, canceling your subscription does not automatically refund past shipments — this policy applies to your most recent order. To cancel future charges, see "How do I manage or cancel my subscription?" in our FAQ.